gloryfy Service Center
DEAR GLORYFY MERCHANT,
Of course, we also strive to provide customer-focused, quick, and unbureaucratic assistance in the event of a service issue. Generally, gloryfy unbreakable products are covered by a one-year statutory warranty and a one-year guarantee from the invoice date.
In order to offer you a solution as quickly as possible, we ask you to follow the following steps:
- Take a photo of the defective part (1) and of the glasses as a whole (2).
- Send this, stating your customer number, the article name or number (inside of the temple right - if legible) and with a copy of the invoice if available, by email to service@gloryfy.com or via Whatsapp to +43/664/99396302
- Our service staff will inform you promptly whether a return is necessary or whether we can send out a replacement part.
If a submission is necessary, please note the following:
Please send returns and complaints from Austria, Switzerland, Liechtenstein, Germany, the Netherlands, Belgium, Luxembourg and the rest of the EU only to the following address:
gloryfy service department
Dorfstr. 11
6262 Schlitters
AUSTRIA
*Attention: For returns and complaints from Switzerland/Liechtenstein, please contact our customer service in advance for further steps.
Please send all other international returns and complaints to the respective address of the currently responsible distributor (sales contacts) or request prior written clarification of the destination address via service@gloryfy.com
trendOptic Pasing, Munich (DE)
Optik Nömayr, Bruck/Mur (AT)
Wolfgang Bier Eyewear Gallery, Hamburg (DE)
Optik Glieder, Kirchdorf an der Krems (AT)
Peak Freak, Vandans (AT)
Andreas Müller Eyewear Factory, Bickenberg (AT)