General product questions
Where can I buy your products and what does your retailers offer?
You can purchase our glasses either directly from our online shop at www.gloryfy.com or from one of our specialist retailers.
Use our dealer search to find a dealer near you.
Please note that we cannot provide information about the product range of our dealers. If a particular model is not available, it can often be ordered for on-site viewing.
How do I change the lenses or temples of my sports glasses?
Thanks to the Quick Change Lens System, you can swap the lenses or temples of your gloryfy sports glasses in just a few seconds. The flexible NBFX frame allows for quick and easy switching – perfect for any situation.
Who can I contact if I have technical questions about my glasses or order?
Our customer service will be happy to help you.
Phone: +43 (0)5288 72800
Email: office@gloryfy.com
Accessibility:
Monday – Friday: 8:00 – 12:00 & 13:00 – 17:00
Data security
Are my credit card details safe on your site?
Yes! All data you enter in our online store (e.g., contact details, order details, credit card information) is transmitted encrypted. This is done via SSL (Secure Sockets Layer) or TLS (Transport Layer Security) – a secure network protocol to protect your data.
Important: Your credit card details will not be transmitted to us, but will be processed directly and securely via our payment service provider.
What happens to my personal data?
Your data will be used exclusively to process your order and will not be shared with third parties. You can find details in our privacy policy.
What is SSL certification?
SSL (Secure Sockets Layer) or TLS (Transport Layer Security) is a security protocol that enables encrypted transmission of sensitive data over the internet. This ensures that your personal information is protected when you shop in our online store.
INCLINOX eyeglass fitting
What does Inclinox mean? What does it entail?
Our patented Inclinox technology allows you to adjust the temples of your LIFESTYLE and OPTICS models to your individual needs at any time – without any tools!
Maximum comfort: Adjust the temples for a relaxed fit (e.g. for cozy hours on the couch).
Rock-solid hold: Bend the temple ends downwards when you're performing at your best – this ensures the glasses fit perfectly.
Thanks to the flexible special plastic NBFX, your glasses always remain unbreakable and individually adjustable.
Optical glasses
How and where can I buy optical sunglasses?
Optical glazing for our sunglasses is carried out exclusively in cooperation with our gloryfy specialist retailers. Precise consultation with an optician is particularly important for sports sunglasses.
Find a gloryfy retailer near you with our retailer search.
How and where can I buy gloryfy prescription glasses?
Our innovative gloryfy OPTICS prescription glasses with single-vision or progressive lenses are available from our specialist retailers. Your optician will help you choose the right model. Use our retailer search to find a retailer near you.
I already have a pair of gloryfy unbreakable sunglasses. Can I purchase optical lenses for them later?
Yes! You can also have your favorite glasses retrofitted with optical sunglasses lenses. Please contact one of our specialist retailers.
What are single-vision glasses and what are progressive lenses?
Single-vision glasses have the same prescription in both lenses. They are usually worn for distance, but can also be used for near vision (e.g., for reading).
Difference to progressive lenses:
While single-vision glasses only correct one prescription, progressive lenses contain several prescriptions to compensate for different visual impairments.
Varifocal lenses enable seamless vision at different distances by combining different prescription strengths in the lens:
Upper area: For distance
Medium range: For medium distances (e.g. computer)
Lower area: For close vision (reading area)
This gives you a seamless view without any annoying transitions.
Are there optical gloryfy glasses with varifocal lenses?
Yes! We manufacture both single-vision and progressive lenses for our gloryfy unbreakable glasses. Orders for progressive lenses are only possible through our gloryfy retailers. Find an optician near you using our retailer search.
Optical lenses
What lens materials are available for gloryfy sunglasses and prescription glasses?
We offer two different glass materials:
NBFX unbreakable material (1.53 index) – Standard at gloryfy
Unbreakable: High breaking strength, even under strong impact
Highest optical quality: Abbezahl 45
100% UV protection for all glass colors
Super hard layer: Increased scratch resistance
Ultralight: Only 1.11 g/cm³
High Power 1.67 material – For high prescriptions
Thinner lenses: Recommended for prescriptions of +/- 4 diopters or more
High breaking strength (but not unbreakable)
100% UV protection for all glass colors
Super hard layer for scratch resistance
What do the abbreviations on my eyeglass prescription card or prescription mean?
Your prescription contains the measurements necessary for the custom production of your glasses. Here's a brief explanation of the most important abbreviations:
R = Right eye
L = Left eye
F = Distance glasses (for nearsightedness or farsightedness)
N = Near vision glasses (e.g. reading glasses)
Sph (sphere): Indicates the necessary correction in diopters (dpt.).
Negative value (-) → myopia
Positive value (+) → hyperopia
Cyl (cylinder): Value for correcting astigmatism. If empty, no astigmatism is present.
A (Axis): Specified in degrees (0° – 180°) if a cylinder value is present.
PD (pupillary distance): Distance from the center of the pupil to the root of the nose in millimeters (mm). Important value for precise lens centering.
ADD (Addition): Difference between near and distance values in progressive lenses.
Up to what thickness is glazing possible?
We manufacture prescription lenses up to a strength of +/- 6.5 diopters.
For individual advice, please contact one of our gloryfy specialist retailers.
Are gloryfy prescription lenses also available with a blue light filter (commonly known as a blue blocker)?
Yes! We offer gloryfy unbreakable prescription lenses with blue light filter.
Advantages of the Blueblocker:
Protects against harmful blue light (e.g. from screens)
Reduces eye strain & fatigue
Please note: The blue light filter cannot be added later.
Available from gloryfy retailers.
Are prescription glasses and sunglasses also available with prisms?
Yes, gloryfy unbreakable prescription lenses with prism are possible!
Please contact one of our experienced dealers for individual advice.
How do I measure my pupillary distance?
The pupillary distance (PD) is important for the exact centering of your lenses.
Here’s how you can measure it yourself:
1. Stand in front of a mirror and look straight ahead.
2. Measure the distance from the center of the pupil to the root of the nose with a ruler.
3. Alternatively, you can use your credit card as a reference (more information in our FAQ section).
If the PD is not listed on your eyeglass prescription, an optician can help you measure it.
What selection and coatings are available for corrective lenses?
You can choose between:
Clear lenses – Transparent lenses, always clear.
Photochromic lenses – Darken in UV light (colors: anthracite or brown).
Coatings (Standard & Upgrade):
gloryfy Premium coating: super hard coating + UV protection + super anti-reflective coating (both sides).
FirstClass coating (upgrade):
Hydrophobic clean layer (lotus effect) → dirt and water roll off.
What color and function options are available for optical sunglasses lenses?
Our optical sunglasses are available in various lens colors, tint levels & features.
Polarized lenses – Reduce annoying reflections (ideal for water sports & driving).
Self-tinting lenses – Automatically adapt to the lighting conditions.
Note: Transpol lenses (polarized + photochromic) are not available with prescription lenses.
Individual advice from the gloryfy optician is recommended.
What finishes/coatings are available for optical sunglasses lenses?
All our optical sunglasses lenses have the gloryfy premium coating as standard:
Super hard layer – protection against scratches
100% UV protection
Possible upgrades:
FirstClass coating:
Super anti-reflective coating (both sides)
Hydrophobic clean layer (lotus effect)
Mirrored lenses – available in the following colors:
Red, Blue, Golden Yellow, Green, Silver
Advice & ordering through our gloryfy specialist retailers.
Complaints
Who should I contact if I have questions, complaints or suggestions about my glasses?
Our gloryfy customer service is available for any information:
Phone: +43 (0)5288 72800-0
Email: service@gloryfy.com
Availability: Monday - Friday: 8:00 - 12:00 / 13:00 - 17:00
How long is the guarantee or warranty valid?
1 year statutory warranty
1 year warranty from the invoice date (if handled properly). The exact warranty conditions can also be found in the package insert (warranty booklet).
To which address do I send my complaint for assessment?
Returns from Austria, Germany & Switzerland (sunglasses):
gloryfy service department
Dorfstr. 11
6262 Schlitters
AUSTRIA
International returns:
Please send the complaint to the responsible distributor or clarify the destination address in writing with service@gloryfy.com .
I lost a temple on my gloryfy glasses, what can I do?
Contact our customer service: service@gloryfy.com
Shipping, exchanges and returns
Who can I contact if I have technical questions about my glasses or order?
Our gloryfy customer service is available for any information:
Phone: +43 (0)5288 72800-0
Email: office@gloryfy.com
Availability: Monday - Friday: 8:00 - 12:00 / 13:00 - 17:00
Which countries do you ship to and at what cost?
Austria: Free shipping from € 45.00
Germany: Free shipping from € 45.00
Switzerland: Free shipping from 100 CHF
International: For shipping costs and delivery times, see shipping information on our website.
What are the general delivery times?
Orders placed by 12 noon are usually shipped on the same business day.
Delivery Times
Austria: 1-2 business days
Germany: up to 3 business days
EU: up to 10 business days
Non-EU: up to 14 business days (customs clearance may cause delays)
How can I return my glasses?
If you are not 100% satisfied, you can return your glasses within 14 days.
Return address:
gloryfy unbreakable
Dorfstr. 11
6262 Schlitters
Austria
Please do not send parcels without postage paid – these cannot be accepted.
What is the status of my order?
All shipments can be tracked via www.post.at.
You will receive an email with your tracking number within 36 hours. (Orders placed on weekends may take longer.)
I didn't receive an order confirmation email, what can I do?
1. Check your spam folder.
2. If you do not receive confirmation after 24 hours, please contact us at shop@gloryfy.com.
Why can't I find anything on www.post.at with the tracking number I just received?
Your tracking number will only be visible 24-36 hours after your order.
My package still hasn't arrived, what can I do?
If the tracking information does not provide any information, please contact us at shop@gloryfy.com.
Payment options
What payment options do I have in the online shop?
Credit Card
PayPal / PayPal Express
Klarna (Invoice & Installment Purchase)
Apple Pay & Google Pay
iDEAL (relevant for orders from the Netherlands)
Sofortüberweisung (Klarna)
Direct transfer with TÜV-certified data protection. No registration required – simply pay with online banking credentials.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Contact us
Have questions? Get in touch with us at any time.
